Testimonials
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Trip Advisor rebuttal
There have been several very critical Trip Advisor reviews of Alanvale published in the last couple of years. We cannot believe that a number of these are genuine. We can perhaps understand that there will be an occasional problem as there must be in any 50 room accommodation establishment particularly when occupancy is running at a very low level and rooms are not being used regularly. But for someone to complain that there were no staff, no towels, no kitchen utensils, no cleaning, no bedside lamps, no tissues, etc is simply ludicrous. Was this brought to the attention of reception staff at the time, or is this and one or two of the other reviews, simply a matter of a local competitor trying to
sabotage our business?
We also had a recent review claiming that our high sided baths were too slippery. We do not have a bath on the site!
Competition in Launceston is very fierce because tourism numbers have dropped by nearly 20% in the last 3 years, and all operators are discounting savagely in the scramble for business. Alanvale Apartments sells between 8,000 and 10,000 room nights a year and the handful of genuine complaints we receive is a very small percentage of this.
The accommodation was built only 15 years ago to an Old English Tudor Village theme around a village green, with most of the buildings built from stone picked up on local farms in order to match the existing convention centre on site. Some guests appreciate this and are delighted with its uniqueness. Incidentally the Bistro is operated as part of the Convention centre and is not part of our business.
Unfortunately, satisfied customers rarely take the time to record a good review, but we do get a number of good reviews which are diametrically opposed to the ones we are currently discussing. We obviously have around 18,000 customers per year who have been satisfied with the service they received. In fact we are so confident that genuine guests will be pleased with the accommodation that we provide, that we are prepared to offer a free extra night to anyone who thinks otherwise and we will fix the problem, rather than have them go away and write a bad review.
Julie Flynn
Site Manager
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 Richard & Paul QLD
Richard & Paul QLD
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 GPSVIC
GPSVIC
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Other Reviews..
Other Reviews..
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 Mandy
Mandy
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Alanvale Apartments
15-17 Alanvale Rd, Launceston, Tasmania, 7248
Phone: 1800 081 685
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